Protecting your information is our responsibility

1 Introduction and Purpose

zwin ("we", "our", "platform") provides a safe, responsible online betting and casino experience for users in Bangladesh. Protecting the privacy of your personal information is one of our top priorities.

The purpose of this Policy is to inform you fully and transparently about what types of information zwin collects, how that information is used, whether any information is shared with third parties, and what your rights are regarding your information. We believe that the foundation of a trustworthy platform is complete transparency with its users.

This Policy may be updated at any time. If significant changes are made, we will notify you through the platform.

2 What Information We Collect

zwin collects from users only the information that is necessary to operate the service. The categories of information are described in detail below.

2.1 Registration Information

When creating an account, you are asked to provide the following information:

• Full name
• Date of birth (for age verification — only persons aged 21 or above may register)
• Valid email address
• Mobile number
• Preferred password

2.2 Identity Verification Information (KYC)

For the purpose of financial security and fraud prevention, we may request identity verification documents in certain situations, such as:

• A copy of your National ID (NID) or passport
• Proof of address documents (utility bill or bank statement)
• Payment method verification proof

2.3 Financial Information

To process transactions, we store information related to deposits and withdrawals. This includes records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer. Card numbers or full bank account details are not stored on our servers.

2.4 Technical Information

When you use the zwin platform, certain technical information is collected automatically:

• IP address
• Browser and device type
• Operating system
• Session duration and page visit logs
• Cookies and similar tracking technologies (see details below)

2.5 Communication Information

When you contact our support team via live chat or email, records of those conversations are stored so that we can provide better assistance in the future.

3 Purpose of Using Information

zwin uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or without permission.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To manage deposits, withdrawals, and bonuses.
• Age Verification: To ensure that only persons aged 21 or above use the platform.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze user behavior in order to improve the platform experience.
• Customer Support: To resolve issues and answer questions.
• Responsible Gambling: To identify harmful gambling-related behavior and provide support when needed.
• Legal Compliance: To retain information in order to meet legal obligations.

4 Information Sharing and Third Parties

zwin does not share your personal information with any third party for commercial purposes. However, in the limited situations below, certain information may be shared with specific parties:

4.1 Payment Processors

Only the necessary financial information is shared with the relevant payment processors to facilitate payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer. These third parties are contractually bound to comply with our strict privacy requirements.

4.2 Technology Service Providers

We use certain technology services (such as hosting and analytics) to operate the platform. These service providers may only process information for specified tasks and may not use it for any other purpose.

4.3 Legal Obligations

If a competent court, government authority, or regulatory body legally requests information, zwin is obliged to provide the necessary information. In such cases, we will notify you in advance where possible.

4.4 Fraud and Abuse Prevention

If there is a serious suspicion of money laundering or fraud, the necessary information may be shared with the relevant authorities.

5 Cookies and Tracking Technologies

The zwin platform uses cookies and similar technologies to improve the user experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Analyze platform usage to improve the service.

5.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

6 Data Retention and Security

zwin applies industry-standard technical and procedural measures to keep your personal information secure.

6.1 Encryption

All data transfers are secured through SSL (Secure Sockets Layer) encryption. This ensures that information exchanged between your browser and our servers cannot be read by anyone in between.

6.2 Retention Period

We retain your information only for as long as it is necessary. Generally:

• All information is retained while the account is active.
• After an account is closed, certain information may be retained for a defined period due to legal obligations.
• Transaction records are retained for a specified period in accordance with financial regulations.

6.3 Access Control

Only staff members who need your information for their work can access it. All staff are bound by strict confidentiality agreements.

7 Your Rights

As a zwin user, you have the following rights over your own information. To exercise these rights, contact us at [email protected].

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly through your account settings.

7.3 Right to Close Account

If you no longer wish to keep an account with zwin, let us know. We will close your account and delete your information, except where required by applicable legal obligations.

7.4 Right to Data Portability

You may request your information in a structured, easily readable format.

7.5 Right to Restrict Processing

In certain situations, you may request that the processing of your information be restricted, although this may affect the availability of some services.

8 Protection of Minors

zwin strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect any information from minors.

If we find evidence that a user is under 21, we will immediately close their account and delete all associated information. If a parent or guardian believes their child is using this platform, please contact us at [email protected].

9 International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the relevant country or organization complies with adequate data protection standards.

All our international data transfers are conducted under contractual protections and maintain the standards described in this Privacy Policy.

10 Changes to the Policy

zwin reserves the right to change or update this Privacy Policy at any time. If significant changes are made to the Policy, we will post a notice through the platform and/or inform you via your registered email.

Continued use of the platform after any changes will be taken as your agreement to the updated Policy. We therefore encourage you to visit this page regularly.

11 Applicable Law and Jurisdiction

This Privacy Policy is written in accordance with the applicable laws and regulations of Bangladesh. Any disputes relating to data protection will be resolved in the competent courts of Bangladesh.

We always give the highest importance to users' interests and are committed to resolving any complaints or concerns through discussion.