zwin Terms & Conditions

1.1 Purpose of the Terms

These terms and conditions ("Terms") form a binding agreement between the zwin platform and its users ("member" or "you"). By accessing the zwin website, creating an account, or using any of its services, you are considered to have agreed to these Terms.

These Terms may change from time to time. Before any changes take effect, zwin will make reasonable efforts to notify members. The latest version of the Terms will always be available on this page.

1.2 Who Can Use the Platform

To participate on the zwin platform, you must:

• Be at least 21 years of age.
• Have a valid and active personal account.
• Register using your real identity and accurate information.
• Operate only one account per person.

1.3 Language & Communication

The Bengali version of these Terms is the authoritative version. All communication with zwin may be conducted in Bengali or English. Members can reach 24/7 live chat support or contact us at [email protected] for any queries.

2.1 Registration Requirements

Creating a personal account is mandatory to use zwin's services. During registration you must provide your correct name, date of birth, and contact details. zwin reserves the right to suspend or cancel any account where incorrect information has been provided.

• Each person may open a maximum of one account.
• If multiple members of the same household operate separate accounts from the same device or IP address, verification via contact will be required.
• Registering under another person's identity or with false information is prohibited.

2.2 Account Security

It is your responsibility to keep your account password and login details confidential. You may not allow any third party to use your account. If you notice any unauthorized access or suspicious activity on your account, you must notify zwin support immediately.

2.3 Identity Verification (KYC)

zwin reserves the right to verify a member's identity at any time when required. This may involve requesting a national identity card or equivalent document and proof of payment method. Withdrawals may be delayed until verification is complete. This is solely for security and fraud prevention purposes.

3.1 Deposit Methods & Limits

zwin accepts deposits through Bangladesh's popular mobile banking services and bank transfers. The minimum deposit amount is the same across all methods.

It is recommended that the deposit payment method and the withdrawal payment method be the same.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals from verified accounts are generally processed within 1 hour.

• Withdrawal requests may only be made to the same payment method registered in your own name.
• Withdrawals may be held if any active bonus wagering requirement has not been met.
• In cases of suspicious activity, withdrawals will be on hold until verification is complete.

3.3 Currency & Taxes

All transactions on zwin are conducted in Bangladeshi Taka (BDT / ৳). Members are solely responsible for paying any applicable taxes or duties on winnings. zwin does not provide tax advice in this regard.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. To withdraw the bonus, you must wager 20 times the bonus amount.

4.2 Wagering Requirement Rules

The wagering requirement is calculated on the bonus amount only — not on the combined total of deposit and bonus. Bets may not count toward the wagering requirement in the following cases:

• Bets on specific games or events that are marked as excluded from wagering.
• Placing opposing bets on the same match.
• Using cash out while a bonus is active.

4.3 VIP Program

zwin's VIP program has four tiers. Each tier offers a weekly cashback benefit:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

You can advance to higher tiers by staying regularly active. Full details of benefits and conditions for each tier can be found in the VIP section.

4.4 Promotion Abuse

zwin reserves the right to cancel any account and forfeit all bonuses and winnings if a member attempts to claim bonuses through multiple accounts, false information, or any other dishonest means.

5.1 Bet Acceptance & Cancellation

zwin reserves the right to cancel any accepted bet due to a technical error, incorrect odds, or system failure. In such cases, the bet amount will be returned to the member's wallet.

• Sports bets cannot be changed or cancelled after an event has started, unless the live cash out option is applicable.
• No bet will be considered won or lost before the result is announced.
• If an event is abandoned or postponed, the outcome of the bet will be determined in accordance with zwin's policy.

5.2 Maximum Winnings Limit

A limit may apply to the maximum amount that can be won from a single bet. This limit may vary depending on the type of game, market type, and the member's account tier. zwin reserves the right to cap any winnings that exceed the maximum limit.

5.3 Fraudulent Betting

Betting through match fixing, use of insider information, or any other dishonest means is illegal and strictly prohibited on this platform. If such activity is detected, the account will be immediately cancelled and the relevant authorities may be notified.

6.1 List of Prohibited Activities

The following activities are strictly prohibited:

1. Creating or operating multiple accounts for the same person.
2. Using another person's identity or payment method.
3. Applying artificial or unusual betting strategies to meet bonus requirements.
4. Using any kind of automated software, bots, or scripts.
5. Exploiting platform vulnerabilities or technical errors.
6. Using the platform for money laundering or illegal transactions.
7. Misconduct, harassment, or threatening behavior toward other members.

6.2 Consequences of Violations

In the event of a violation of any of the above rules, zwin may take the following actions:

• Temporarily suspend the account.
• Permanently close the account and cancel all bonuses.
• Withhold deposited funds and winnings in cases of proven fraud.
• Notify the relevant authorities in accordance with applicable law.

7.1 Data Collection & Use

zwin uses information provided at registration solely for the purposes of service delivery, identity verification, and security. Members' personal data is not sold or rented to any third party. However, information may be shared with investigating authorities when legally required.

7.2 SSL Encryption & Security

All transactions and personal data on the zwin platform are protected by SSL encryption. Our security systems are regularly updated to keep members' data safe. For more details, please read our Privacy Policy page.

8.1 Safe Betting

zwin believes that online betting and casino games are for entertainment purposes only — not a solution to financial problems. We encourage members to play within their own limits.

8.2 Self-Exclusion & Limit Setting

Members can set limits on their deposits, bets, or sessions. There is also the option to take a temporary break or apply for permanent self-exclusion. Contact the support team to use this feature.

For more information, please read our Responsible Gaming page.

8.3 Minor Protection

Use of the zwin platform by anyone under 21 years of age is strictly prohibited. Households with internet users are advised to use parental control software to prevent minors from accessing this type of platform.

9.1 Technical Disruptions

zwin is not liable for any loss suffered by a member due to internet outages, server maintenance, or disruption of third-party services. However, if incorrect information or an incorrect amount is added to a member's account due to a technical error, zwin reserves the right to correct it.

9.2 Third-Party Services

zwin uses third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, and others) and payment gateways. Their own terms and conditions may apply. zwin is not responsible for errors or disruptions caused by third parties.

9.3 Maximum Liability

In any situation, zwin's maximum liability will be limited to the total balance in the member's account at the time of the relevant incident.

10.1 Terms Updates

zwin reserves the right to modify these terms at any time. For significant changes, members will be notified via email or a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

10.2 Closing an Account

A member may request to close their account at any time through the support team. Any remaining eligible balance should be withdrawn before the account is closed. zwin also reserves the right to close an account under certain circumstances (rule violations, prolonged inactivity, etc.).

10.3 Dispute Resolution

If a dispute arises over any matter, the member must first contact the zwin support team. Issues of this nature are generally resolved quickly. If a resolution is not reached, both parties may agree to pursue mediation.